Service visit and analyzes assignment 1 Essay Example | Topics and Well Written Essays - 1000 words

Service visit and analyzes assignment 1 - Essay Example It can be stated that this service provider though operates in a small space with limited guest arrangements but provides high quality food items to its customers. The restaurant even maintains customer relationship through taking details of their guests and informing them about discounts or new dishes being introduced in their menu list. On the other hand Club A Steakhouse is a restaurant that serves high-end customers and is the most famous steakhouse in the city. This restaurant has differentiated its service through creating an artistic ambience, proper lighting, soothing music and excellent food (Bryson and Daniels 112). Club A Steakhouse was established in the year 2008 and since then it has been able to maintain family hospitality in its service with wide range of choices in terms of menu items. Little Owl restaurant believes that it can maintain its market share through delivering high quality food and develops an atmosphere of casual dining. However I feel that ambience is necessary for any restaurant apart from offering good food. As customers spend their valuable time in food outlets so it becomes essential to create an atmosphere that enhances their experience. The seating arrangement of this restaurant is not appropriate which creates a bad impression on customer mindset. On the contrary, Club A Steakhouse is the perfect destination for all those customers who are looking for proper dining with classic ambience. It has drawn a positive impression about the restaurant and I feel that its sophisticated culture is suitable enough for customers to spend their personal time. The restaurant even gives special attention to each of the customers and organizes private events to promote their service quality. In Little Owl restaurant aroma and structural shape are some of the physical evidences that have influenced my customer experience. This restaurant